FAQs

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Company

Who is NJOY?

Products

What is an e-cigarette?

What is a vape device?

What is e-liquid?

How much nicotine is in NJOY products?

Why do some NJOY products list nicotine concentration as % by weight and others as % by volume?

Some of your products now list lactic acid in the ingredient list, why?

What is the difference between Black & Blue Berry and Blue + Black Berry?

What is the difference between the NJOY King and the NJOY Daily?

Where are NJOY e-liquids made?

What are your manufacturing standards?

Can you tell me about NJOY child-resistant bottles?

Will I have an allergic reaction?

Why are NJOY products not intended for those who take medication for depression?

Why doesn't the NJOY Daily have the cool flip-top packaging?

NJOY Compact Battery

What is the difference between the NJOY Compact Battery and the NJOY Pre-Filled Tank Battery?

How long before the NJOY Compact Battery needs recharging?

How long will it take the NJOY Compact Battery to fully recharge?

Will my current NJOY Top-Fill Vape Tank work with the NJOY Compact Battery?

What voltage output does the NJOY Compact Battery provide?

What is the wattage rating of the NJOY Compact Battery?

Why won’t my NJOY Compact Battery work, it is on & fully charged but the LEDs are not lighting?

Why are all 3 LEDs lighting up when I squeeze my NJOY Compact Battery?

Why are all 3 LEDs flashing 3 times when I squeeze my NJOY Compact Battery?

Why are the bottom 2 LEDs flashing twice when I squeeze my NJOY Compact Battery?

Where on the website can I find the replaceable shells?

 

NJOY Artist Collection

What is NJOY Artist Collection?

What’s the deal with those films on the homepage for each flavor?

How do I carry the Artist Collection in my shop?

Maintenance

Is there upkeep for NJOY products?

How should I store NJOY Products?

Will my NJOY Daily unit fit into my NJOY King or NJOY Recharge pack?

Do I need to refrigerate NJOY e-liquid?

How long does an NJOY King last?

How long does an NJOY Daily last?

How long does an NJOY Recharge Flavor Chamber last?

How long before the Recharge Battery needs recharging?

How long before the Standard & High Capacity Vape Pen Batteries need recharging?

How long before the NJOY Pre-Filled Tank Battery needs recharging?

What is the difference between the Vape Pen Battery, the Pre-Filled Tank Battery and the High Capacity Vape Battery?

Where is the charger in my Recharge kit?

My NJOY Recharge unit feels warm to the touch, is this normal?

Why does my vape tank leak?

Why does my vape tank need to be replaced periodically?

Why do I hear gurgling when I inhale from my tank?

Is the color of the NJOY Pre-Filled Tank e-liquid the same as the color shown on the box?

Will my new NJOY Pre-Filled Tank work with my current NJOY Vape Pen Battery or will my current NJOY Vape Tank work on the NJOY Pre-Filled Tank Battery?

Why do I see a bubble at the top of my NJOY Pre-Filled Tank?

Will my NJOY Pre-Filled Tank leak?

My NJOY Pre-Filled Tank states to not use with batteries that provide more than 3.7V. What voltage output does the NJOY Pre-Filled Tank Battery provide? What about the NJOY Vape Pen Batteries?

What is the wattage rating of the NJOY Vape Pen Battery & the NJOY Pre­-Filled Tank Battery?

What is the ohms rating for the NJOY Vape Tank & the NJOY Pre­-Filled Tank?

How do I charge my NJOY Pre-Filled Tank Battery? I cannot find where to insert my micro-USB charger?

Do I need to keep the charging port cap on my NJOY Pre-Filled Tank Battery when not charging?

How do I dispose of my NJOY product?

Purchasing and Ordering

Where can I get NJOY products?

As a vape shop owner, how do I sign up to carry the Artist Collection in my shop?

What countries will NJOY ship to?

Who can buy NJOY products?

How can I edit or change quantities or items in my shopping cart?

How can I edit or change quantities or items in my completed order?

How can I edit my account details?

How can I change the credit card saved in my account?

Is my stored information on my NJOY.com account safe?

Why am I charged sales tax on my NJOY.com purchase?

How do I contact NJOY if there is a problem with my order?

Why can I no longer find my favorite E-liquid flavor online?

Shipping

How can I get free Shipping?

Can I ship to a PO Box?

Can I upgrade shipping?

How long will it take for me to receive my order?

How will I know when my order has shipped?

My shipment notification does not include a tracking number. How can I track my order?

Part of my order is on backorder. When will it ship?

I ordered two 5 Packs of Kings and got 10 single Kings. Why?

Is there anywhere in the U.S. you do not ship to?

Why do some states require signature on delivery?

I live in California or Washington. Why can't I change my shipping address?

Customer Service Questions/Returns

Can I return my product for a replacement or refund?

Are NJOY products cheaper than smoking cigarettes?

Will NJOY help me quit smoking?

Promotions

Having trouble using your print at home coupon at retailers?

How come the retailer said they do not accept these coupons?

Having trouble using your promo code online?

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