Vaping FAQs

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 NJOY CONVENIENCE VAPING PRODUCTS

How much nicotine is in NJOY Pre-Filled Tanks?

10mg/ml or 1.0nicotine by volume
15mg/ml or 1.5% nicotine by volume
25mg/ml or 2.5% nicotine by volume

How should I store NJOY Pre-Filled Tanks?

NJOY Pre-Filled Tanks are preserved best when stored in the Flavor Freshness Seal they come in.

Is the color of the NJOY Pre-Filled Tank e-liquid the same as the color shown on the box?

No, NJOY does not use dyes to color our e-liquid. The color displayed on the box is an artistic representation of the flavor, not the actual color of the e-liquid.

Why do I see a bubble at the top of my NJOY Pre-Filled Tank?

This is normal and expected. The tank contains 3mLs of e-liquid but the tank capacity is slightly larger causing a bubble to form at the top.

Will my NJOY Pre-Filled Tank leak?

NJOY Pre-Filled Tanks are designed to prevent leakage however, a partially full tank may leak slightly during changes in altitude or air travel. We recommend that partially full tanks be unscrewed from the battery and the end caps be securely fit back onto the Pre-Filled Tank during changes in altitude or for air travel.

My NJOY Pre-Filled Tank states to not use with batteries that provide more than 3.7V. What voltage output does the NJOY Pre-Filled Tank Battery provide?

All NJOY Vape Pen Batteries (including the NJOY Pre-Filled Tank Battery) operate at 3.7V when fully charged.

How long before the NJOY Pre-Filled Tank Battery needs recharging?

Right when the button light flashes 15 times. When the light at the top of the micro-USB base changes from red to green, your battery is fully charged.

While you can use a partially charged battery, always store your battery on a full charge for optimal performance.

If, after recharging, you notice the battery isn't holding a charge or it just stops working altogether, it's time to get a new battery.

What is the difference between the Pre-Filled Tank Battery & the NJOY Vape Pen Battery?

NJOY Vape Pen Battery: 650 mAh lithium-ion battery.

Pre-Filled Tank Battery: 1,000 mAh lithium-ion battery. This battery lasts longer between charges. The Pre-Filled Tank Battery is charged with a micro-USB cable (included with your battery). Simply unscrew the metal cap at the base of the battery to expose the charging port.

Will my NJOY Pre-Filled Tank work on any Vape Pen Battery with a 510 thread?

The NJOY Pre-Filled Tanks are designed to work “as is” on the NJOY Pre-Filled Tank Battery, the NJOY Vape Pen Battery and the NJOY Compact Battery. NJOY recommends using Pre-Filled Tanks with NJOY batteries since we have thoroughly tested these products together. If you wish to use an NJOY Pre-Filled Tank on a more advanced device, you may need to use an adaptor and be sure the output voltage does not exceed 3.7 V (or 10 W).

Will my new NJOY Pre-Filled Tank work with my current NJOY Vape Pen Battery or will my current NJOY Vape Tank work on the NJOY Pre-Filled Tank Battery?

Yes, the NJOY Vape Pens and the NJOY Pre-Filled Tank Battery all have a 510 vape pen thread and are interchangeable. We do recommend that your NJOY Pre-Filled Tanks be used with the NJOY Pre-Filled Tank Battery, the NJOY High Capacity Vape Pen Battery or the NJOY Compact Battery so you can vape longer between charges. It's our NJOY Convenience Vaping System - the easiest way to switch to vaping!

What is the wattage rating of the NJOY Vape Pen Battery & the NJOY Pre-Filled Tank Battery?

This will depend. Power or wattage is a combination of the battery’s voltage and the resistance (or ohms) of the atomizer coil. Both NJOY batteries produce 3.7 volts. If you are using an NJOY battery with one of NJOY’s Vape Tanks, the power produced is approximately 6.5 watts. If you are using an NJOY battery with one of NJOY’s Pre-Filled Tanks, the power output is approximately 10 watts. More power makes more vapor, but it can also create a burnt taste if the power exceeds the atomizer’s capacity to supply liquid. NJOY recommends using NJOY Vape Tanks and Pre-Filled Tanks with NJOY batteries since we have thoroughly tested these products together. We do not recommend using other tanks with our batteries since we have not tested those.

What is the ohms rating for the NJOY Vape Tank & the NJOY Pre-Filled Tank?

The NJOY Vape Tank has an atomizer resistance of approximately 2.1 ohms. The NJOY Pre-Filled tank has an atomizer resistance of approximately 1.35 ohms. NJOY recommends using NJOY Vape Tanks and Pre-Filled Tanks with NJOY batteries since we have thoroughly tested these products together. We do not recommend using NJOY Vape Tanks or NJOY Pre-Filled Tanks with other batteries since we have not tested those.

How do I charge my NJOY Pre-Filled Tank Battery? I cannot find where to insert my micro-USB charger?

The charging port is secured by a silver cap and is located at the bottom of your battery. Simply unscrew this silver cap and plug in the micro-USB charger.

Do I need to keep the charging port cap on my NJOY Pre-Filled Tank Battery when not charging?

We recommend the charging port cap be securely fitted onto the battery once charging is complete.

 NJOY COMPACT BATTERY

What is the difference between the NJOY Compact Battery and the NJOY Pre-Filled Tank Battery?

NJOY Pre-Filled Tank Battery: 1,000 mAh lithium-ion battery.

NJOY Compact Battery: 1,150 mAh lithium-ion battery. This one gives you everything you need to maximize your vaping experience. It is compact, ergonomic, discreet and fits right in your pocket. The NJOY Compact Battery also comes with an easy squeeze activation feature which means no button hunting.

How long before the NJOY Compact Battery needs recharging?

The NJOY Compact Battery needs to be recharged when the bottom LED on the battery charge indicator flashes twice. The number of LEDs that light up while squeezing indicate the percentage of remaining battery power.

  • 3 LEDs = 60% - 100% remaining battery power
  • 2 LEDs = 20% - 60% remaining battery power
  • 1 LED = 0% - 20% remaining battery power

While charging, the LEDs on the battery charge indicator will light in sequence so you know your battery is taking a charge.

When the NJOY Compact Battery is 80% charged, the LEDs light continuously to let you know. The NJOY Compact Battery is fully charged after about another 30 minutes of charging after the LEDs are lit continuously.

Leaving the NJOY Compact Battery connected to the charger will not damage it due to built-in overcharge protection.

How long will it take the NJOY Compact Battery to fully recharge?

The NJOY Compact Battery features Fast USB Charging capability.

It will only take around 90 minutes for the unit to fully charge when using the included micro-USB cable with a 5W USB power adaptor. We do not recommend using any other adaptor.

Will my current NJOY Top-Fill Vape Tank work with the NJOY Compact Battery?

Yes, the current NJOY Top-Fill Vape Tank has a 510 vape pen thread and will work with the NJOY Compact Battery.

What voltage output does the NJOY Compact Battery provide?

All NJOY Vape Pen Batteries (including the NJOY Compact Battery) operate at 3.7V when fully charged.

What is the wattage rating of the NJOY Compact Battery?

This will depend. Power or wattage is a combination of the battery’s voltage and the resistance (or ohms) of the atomizer coil. All NJOY batteries produce 3.7 volts. If you are using an NJOY battery with one of NJOY’s Vape Tanks, the power produced is approximately 6.5 watts. If you are using an NJOY battery with one of NJOY’s Pre-Filled Tanks, the power output is approximately 10 watts. More power makes more vapor, but it can also create a burnt taste if the power exceeds the atomizer’s capacity to supply liquid. NJOY recommends using NJOY Vape Tanks and Pre-Filled Tanks with NJOY batteries since we have thoroughly tested these products together. We do not recommend using other tanks with our batteries since we have not tested those.

Why won’t my NJOY Compact Battery work, it is on & fully charged but the LEDs are not lighting?

NJOY’s Compact Battery is equipped with built-in over-usage protection. When the battery is used continuously for more than 7 seconds, the output is de-energized and the power is locked out. We included this feature to prevent accidental activation while the device is in your pocket, purse, or luggage. To reset the device, simply toggle the ON/OFF switch to OFF and then back ON.

Why are all 3 LEDs lighting up when I squeeze my NJOY Compact Battery?

This can mean one of 2 things. First, it can mean that your tank is not fully engaged. You should notice all 3 of the LED lights light up when your tank is fully engaged by squeezing the shell of your unit. The lights will only appear for about a second. If the tank is not fully engaged, when squeezing the shell, all 3 LEDs will remain lit.

The second cause may be that your NJOY Compact Battery is detecting an atomizer with a resistance of greater than 3.0 ohms. To avoid this from happening, only use tanks that have an atomizer resistance between 0.6 - 3.0 ohms and only NJOY Tanks.

Why are all 3 LEDs flashing 3 times when I squeeze my NJOY Compact Battery?

Make sure to use the NJOY Compact Battery only with tanks that have an atomizer resistance between 0.6 - 3.0 ohms. If you don’t, this will happen. It could also mean that the battery has detected a shorted tank. Remove the tank and inspect the connection points on both the tank and the battery for any foreign material. Replace your tank and begin vaping.

Why are the bottom 2 LEDs flashing twice when I squeeze my NJOY Compact Battery?

This is simply an indication that the battery needs to be recharged.

Where on the website can I find the replaceable shells?

We’re so sorry! Replaceable shells are not yet available.

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