FAQ

You have Questions. We have Answers. Get the scoop on who we are, what we do, and everything in between.

COMPANY

Who is NJOY?

Based in Scottsdale, Arizona, NJOY is the largest independent e-cigarette and vaping company in the USA. We have only one goal – to make satisfying, quality electronic nicotine delivery products that will make smokers want to switch. Our mission is to make the combustion cigarette obsolete.

PRODUCTS

What is an e-cigarette?

A battery-operated device that contains e-liquid and an atomizer (a heating element.) When you inhale on the mouthpiece the heating element – powered by a battery – turns the liquid into aerosol.  The e-liquid generally includes nicotine, glycerin, and propylene glycol.

What is a vape device?

vape device, or vape pen, consists of a rechargeable battery and a tank that screw together. It’s powered on and off by the user via a button on the pen. The tank is filled with e-liquid heated by the atomizer inside the tank. The result: sweet, satisfying vapor.

NJOY offers a Convenience Vaping line made up of Pre-Filled 3ML Tanks and a Pre-Filled Tank Battery or Compact Battery. It's the easiest way to switch to vaping. To learn more, visit our Pre-Filled Tank page.

What is e-liquid?

The main ingredients by volume in NJOY’s vape e-liquids are propylene glycol (PG) and vegetable glycerin (VG). The secondary ingredients are nicotine and flavors.  The e-liquid in all flavors of the NJOY Daily products also contain lactic acid. 

We also other Smooth Blend which are formulated with 1,3 Propanediol, an alternative to Propylene Glycol.  Some users find this formulation to have a smoother taste and less throat hit.

All of NJOY’s e-liquids are made in the USA with domestic and imported ingredients, and contain pharmaceutical grade PG, VG and nicotine. 

How much nicotine is in NJOY products?

NJOY Daily

  • Rich Tobacco:
    • Original (4.5% nicotine by weight)
    • Smooth Blend (4.5% nicotine by weight)
    • Extra (6.0% Nicotine by Weight)
  • Classic Tobacco:
    • Original (4.5% nicotine by weight)
    • Smooth Blend (4.5% nicotine by weight)
    • Extra (6.0% Nicotine by Weight)
  • Cool Menthol: 4.5% nicotine by weight
    • Original (4.5% nicotine by weight)
    • Smooth Blend (4.5% nicotine by weight)
    • Extra (6.0% Nicotine by Weight)
  • Blue + Black Berry: 4.5% nicotine by weight
    • Original (4.5% nicotine by weight)
    • Smooth Blend (4.5% nicotine by weight)
    • Extra (6.0% Nicotine by Weight)
  • Tropical Twist: (4.5% nicotine by weight)
  • Watermelon: (4.5% nicotine by weight)
  • Apple Crisp:
    • Original (4.5% nicotine by weight)
    • Smooth Blend (4.5% nicotine by weight)
  • Apple Melon:
    • Original (4.5% nicotine by weight)
    • Smooth Blend (4.5% nicotine by weight)

NJOY King

  • Bold: (4.5% nicotine by weight)
  • Gold: (2.4% nicotine by weight)
  • Menthol: (3.0% nicotine by weight)

NJOY Recharge

  • Bold: (4.5% nicotine by weight)
  • Gold: (2.4% nicotine by weight)
  • Menthol: (3.0% nicotine by weight)

NJOY Pre-Filled Tanks

  • Classic Tobacco
    • 10 MG/ML or 1.0% nicotine by volume
    • 15 MG/ML or 1.5% nicotine by volume
    • 25 MG/ML or 2.5% nicotine by volume
    • Smooth Blend 15 MG/ML or 1.5% nicotine by volume
  • Menthol
    • 10 MG/ML or 1.0% nicotine by volume
    • 15 MG/ML or 1.5% nicotine by volume
    • 25 MG/ML or 2.5% nicotine by volume
    • Smooth Blend 15 MG/ML or 1.5% nicotine by volume
  • Blue + Black Berry 
    • 10 MG/ML or 1.0% nicotine by volume
    • 15 MG/ML or 1.5% nicotine by volume
    • Smooth Blend 15 MG/ML or 1.5% nicotine by volume
  • Iced Fruit
    • 10 MG/ML or 1.0% nicotine by volume
    • 15 MG/ML or 1.5% nicotine by volume
  • Tropical Twist 
    • 10 MG/ML or 1.0% nicotine by volume
    • 15 MG/ML or 1.5% nicotine by volume
  • Apple Crisp
    • 10 MG/ML or 1.0% nicotine by volume
    • 15 MG/ML or 1.5% nicotine by volume
  • Apple Melon
    • 10 MG/ML or 1.0% nicotine by volume
    • 15 MG/ML or 1.5% nicotine by volume

Why do some NJOY products list nicotine concentration as % by weight and others as % by volume?

% by weight and % by volume are simply two different units of measure used to express the amount of nicotine in the e-liquid inside our products. NJOY's early products (i.e. Kings) expressed nicotine content as % by weight, and therefore, consumers became accustomed to this expression, which has been extended to our other similar products (i.e. Recharge, Daily). However, with respect to vape e-liquids, consumers are more accustomed to a % by volume representation, and therefore, NJOY Pre-Filled Tanks have nicotine content expressed as % by volume.

Some of your products now list lactic acid in the ingredient list, why?

Lactic acid is used in certain products to optimize the throat hit as well as your overall experience.

What is the difference between the NJOY King and the NJOY Daily?

There are several differences between the King and Daily, besides its size. NJOY Daily has been innovated to deliver quick & strong satisfaction more like a cigarette, it features a new longer lasting battery with QuickVapor technology delivering significantly longer battery life (approx. 300 puffs), has new upgraded flavors, more vapor volume and a discreet but stylish new design.

Where are NJOY e-liquids made?

NJOY e-liquids are formulated and blended in the U.S. with domestic and imported ingredients and pharmaceutical-grade vegetable glycerin, propylene glycol and nicotine.

What are your manufacturing standards?

NJOY e-liquids are manufactured in the U.S. in accordance with Good Manufacturing Practices (GMP) applicable to pharmaceutical and food grade products with primary ingredients that meet United States Pharmacopeia (USP) standards.

Can you tell me about NJOY child-resistant bottles?

NJOY e-liquid bottle caps meet CPSC standards for child resistance and our e-liquid boxes have tamper evident features. Still, keep products out of reach of children and pets for safety.

Will I have an allergic reaction?

Each individual is different and can have different sensitivities to any kind of chemical substance. If you have any concerns regarding your own health, consult your physician.

Read our warning.

Why are NJOY products not intended for those who take medication for depression?

Nicotine. Read our warning or contact your physician if you have any concerns.

NJOY COMPACT BATTERY

What is the difference between the NJOY Compact Battery and the NJOY Pre-Filled Tank Battery?

NJOY Pre-Filled Tank Battery: 1,000 mAh lithium-ion battery.

NJOY Compact Battery: 1,150 mAh lithium-ion battery. This one gives you everything you need to maximize your vaping experience. It is compact, ergonomic, discreet and fits right in your pocket. The NJOY Compact Battery also comes with an easy squeeze activation feature which means no button hunting.

How long before the NJOY Compact Battery needs recharging?

The NJOY Compact Battery needs to be recharged when the bottom LED on the battery charge indicator flashes twice. The number of LEDs that light up while squeezing indicate the percentage of remaining battery power.

  • 3 LEDs = 60% - 100% remaining battery power
  • 2 LEDs = 20% - 60% remaining battery power
  • 1 LED = 0% - 20% remaining battery power

While charging, the LEDs on the battery charge indicator will light in sequence so you know your battery is taking a charge.

When the NJOY Compact Battery is 80% charged, the LEDs light continuously to let you know. The NJOY Compact Battery is fully charged after about another 30 minutes of charging after the LEDs are lit continuously.

Leaving the NJOY Compact Battery connected to the charger will not damage it due to built-in overcharge protection.

How long will it take the NJOY Compact Battery to fully recharge?

The NJOY Compact Battery features Fast USB Charging capability.

It will only take around 90 minutes for the unit to fully charge when using the included micro-USB cable with a 5W USB power adaptor. We do not recommend using any other adaptor.

Will my NJOY Top-Fill Vape Tank work with the NJOY Compact Battery?

Yes, the current NJOY Top-Fill Vape Tank has a 510 vape pen thread and will work with the NJOY Compact Battery.

What voltage output does the NJOY Compact Battery provide?

All NJOY Vape Pen Batteries (including the NJOY Compact Battery) operate at 3.7V when fully charged.

What is the wattage rating of the NJOY Compact Battery?

This will depend. Power or wattage is a combination of the battery’s voltage and the resistance (or ohms) of the atomizer coil. All NJOY batteries produce 3.7 volts. If you are using an NJOY battery with one of NJOY’s Vape Tanks, the power produced is approximately 6.5 watts. If you are using an NJOY battery with one of NJOY’s Pre-Filled Tanks, the power output is approximately 10 watts. More power makes more vapor, but it can also create a burnt taste if the power exceeds the atomizer’s capacity to supply liquid. NJOY recommends using NJOY Vape Tanks and Pre-Filled Tanks with NJOY batteries since we have thoroughly tested these products together. We do not recommend using other tanks with our batteries since we have not tested those.

Why won’t my NJOY Compact Battery work, it is on & fully charged but the LEDs are not lighting?

NJOY’s Compact Battery is equipped with built-in over-usage protection. When the battery is used continuously for more than 7 seconds, the output is de-energized and the power is locked out. We included this feature to prevent accidental activation while the device is in your pocket, purse, or luggage. To reset the device, simply toggle the ON/OFF switch to OFF and then back ON.

Why are all 3 LEDs lighting up when I squeeze my NJOY Compact Battery?

This can mean one of 2 things. First, it can mean that your tank is not fully engaged. You should notice all 3 of the LED lights light up when your tank is fully engaged by squeezing the shell of your unit. The lights will only appear for about a second. If the tank is not fully engaged, when squeezing the shell, all 3 LEDs will remain lit.

The second cause may be that your NJOY Compact Battery is detecting an atomizer with a resistance of greater than 3.0 ohms. To avoid this from happening, only use tanks that have an atomizer resistance between 0.6 - 3.0 ohms and only NJOY Tanks.

Why are all 3 LEDs flashing 3 times when I squeeze my NJOY Compact Battery?

Make sure to use the NJOY Compact Battery only with tanks that have an atomizer resistance between 0.6 - 3.0 ohms. If you don’t, this will happen. It could also mean that the battery has detected a shorted tank. Remove the tank and inspect the connection points on both the tank and the battery for any foreign material. Replace your tank and begin vaping.

Why are the bottom 2 LEDs flashing twice when I squeeze my NJOY Compact Battery?

This is simply an indication that the battery needs to be recharged.

Where on the website can I find the replaceable shells?

We’re so sorry! Replaceable shells are not yet available.

MAINTENANCE

How should I store NJOY Products?

NJOY Daily & NJOY Pre-Filled Tanks are preserved best at room temperature when stored in the Flavor Freshness Seal they come in.

The NJOY King is preserved best when stored in its pack at room temperature. Same goes for NJOY Recharge flavor chambers.

Your Recharge case has a convenient spot where 3 extra flavor chambers can be stored, but if they aren’t in the case, you should keep them in their foil sealed pack, at room temperature, to preserve freshness. Keep Recharge batteries in their original pack to avoid damaging or clogging the tip.

How long does an NJOY King last?

It varies. A number of factors will affect the lifespan of the King: the length of your draw, the strength of your draw and how often you use it.

How long does an NJOY Daily last?

It varies. A number of factors will affect the lifespan of the Daily: the length of your draw, the strength of your draw and how often you use it. However, the Daily features a new QuickVapor battery that produces vapor quicker on draw and also extends battery life. The Daily should last noticeably longer than the NJOY King.

How long does an NJOY Recharge Flavor Chamber last?

It varies depending on your usage. However, if you notice that your vapor or flavor is weak with every pull and your battery is charged, replace your flavor chamber with a new one.

How long before the Recharge Battery needs recharging?

You’ll know the battery needs recharging when you see a decrease in vapor or the light at the tip flash 10 times.

How long before the NJOY Pre-Filled Tank Battery needs recharging?

Right when the button light flashes 15 times. When the light at the top of the micro-USB base changes from red to green, your battery is fully charged.

While you can use a partially charged battery, always store your battery on a full charge for optimal performance.

If, after recharging, you notice the battery isn't holding a charge or it just stops working altogether, it's time to get a new battery.

What is the difference between the Vape Pen Battery and the Pre-Filled Tank Battery?

Vape Pen Battery: 650 mAh lithium-ion battery.

Pre-Filled Battery: 1,000 mAh lithium-ion battery, this one will last longer between charges. The Pre-Filled Tank Battery is charged with a micro-USB cable (included with your battery). Simply unscrew the metal cap at the base of the battery to expose the charging port. 

Where is the charger in my Recharge kit?

The USB charger for your NJOY Recharge is stored in the bottom of the Recharge Starter pack. Simply turn the Recharge pack upside down, slide open the door and pop out the USB charger.

To charge the battery, remove the flavor chamber from the battery and replace it with the USB charger. Now plug your NJOY into any compatible power source, including your computer.

My NJOY Recharge unit feels warm to the touch, is this normal?

It is normal for the Recharge unit to become warm during usage. We recommend that during usage, you wait a few seconds (about 5 sec) in between each of your draws if you experience this.

Why does my NJOY Top Fill Tank leak?

So long as you use them correctly, NJOY tanks shouldn’t leak. But avoid these situations to reduce the likelihood that your tank will leak:

  • Do not overfill. Do not fill the tank past the 1.2mL mark
  • Do not leave the tank laying on its side when it is filled with liquid
  • Do not subject a filled tank to low pressure environments, as in an aircraft cabin or at high altitude
  • Do not expose the tank to high temperatures

Why does my vape tank need to be replaced periodically?

The vape tank longevity depends on the e-liquid you use in it and how the tank is used. All vape tanks have an atomizer whose efficiency slowly decreases with usage. Our vape tanks are engineered to work well with our e-liquids. To get maximum life from each tank, we recommend the following:

  • Use NJOY tanks with NJOY e-liquids
  • Avoid depressing the ON/OFF button to power the coils when not inhaling
  • Avoid dry firing (depressing the ON/OFF button when the tank contains very low volume of e-liquid or is empty).

If you experience poor vapor output with your tank and your battery is fully charged, it’s most likely time to replace the tank.

Why do I hear gurgling when I inhale from my tank?

There’s too much liquid in the coil – usually caused by overfilling the tank or filling down the center hole. This kind of issue normally clears out with continued usage.

To help prevent gurgling:

  • Do not fill the tank past the 1.2mL mark
  • Do not lay the tank on its side when it is filled with e-liquid
  • Do not press the ON/OFF button when not inhaling
  • Do not fill e-liquids down the center hole

Is the color of the NJOY Pre-Filled Tank e-liquid the same as the color shown on the box?

No, NJOY does not use dyes to color our e-liquid. The color displayed on the box is an artistic representation of the flavor, not the actual color of the e-liquid.

Will my new NJOY Pre-Filled Tank work with my current NJOY Vape Pen Battery or will my current NJOY Vape Tank work on the NJOY Pre-Filled Tank Battery?

Yes, the NJOY Vape Pens and the NJOY Pre-Filled Tank Battery all have a 510 vape pen thread and are interchangeable. We do recommend that your NJOY Pre-Filled Tanks be used with the NJOY Pre-Filled Tank Battery so you can vape longer between charges. It's our NJOY Convenience Vaping System - the easiest way to switch to vaping!

Why do I see a bubble at the top of my NJOY Pre-Filled Tank?

This is normal and expected. The tank contains 3mLs of e-liquid but the tank capacity is slightly larger causing a bubble to form at the top.

Will my NJOY Pre-Filled Tank leak?

NJOY Pre-Filled Tanks are designed to prevent leakage however, a partially full tank may leak slightly during changes in altitude or air travel. We recommend that partially full tanks be unscrewed from the battery and the end caps be securely fit back onto the Pre-Filled Tank.

My NJOY Pre-Filled Tank states to not use with batteries that provide more than 3.7V. What voltage output does the NJOY Pre-Filled Tank Battery provide? What about the NJOY Vape Pen Batteries?

All NJOY Vape Pen Batteries (including the NJOY Pre-Filled Tank Battery) operate at 3.7V when fully charged.

What is the wattage rating of the NJOY Vape Pen Battery & the NJOY Pre­-Filled Tank Battery?

Depends. Power or wattage is a combination of the battery’s voltage and the resistance (or ohms) of the atomizer coil. Both NJOY batteries produce 3.7 volts. If you are using an NJOY battery with one of NJOY’s Vape Tanks, the power produced is approximately 6.5 watts. If you are using an NJOY battery with one of NJOY’s Pre-Filled Tanks, the power output is approximately 10 watts. More power makes more vapor, but it can also create a burnt taste if the power exceeds the atomizer’s capacity to supply liquid. NJOY recommends using NJOY Vape Tanks and Pre-Filled Tanks with NJOY batteries since we have thoroughly tested these products together. We do not recommend using other tanks with our batteries since we have not tested those.

What is the ohms rating for the NJOY Vape Tank & the NJOY Pre­-Filled Tank?

The NJOY Vape Tank has an atomizer resistance of approximately 2.1 ohms. The NJOY Pre-Filled tank has an atomizer resistance of approximately 1.35 ohms. NJOY recommends using NJOY Vape Tanks and Pre-Filled Tanks with NJOY batteries since we have thoroughly tested these products together. We do not recommend using NJOY Vape Tanks or NJOY Pre-Filled Tanks with other batteries since we have not tested those.

How do I charge my NJOY Pre-Filled Tank Battery?  I cannot find where to insert my micro-USB charger?

The charging port is secured by a silver cap and is located at the bottom of your battery. Simply unscrew this silver cap and plug in the micro-USB charger.

Do I need to keep the charging port cap on my NJOY Pre-Filled Tank Battery when not charging?

We recommend the charging port cap be securely fitted onto the battery once charging is complete.

How do I dispose of my NJOY product?

Recharge and vape batteries can be taken to any local battery collection site.  Visit www.epa.gov/osw/conserve/materials/battery.htm to find one near you.

PURCHASING & ORDERING

Where can I get NJOY products?

Order NJOY products right here on our site or you can purchase them at a variety of authorized retailers near you, including most major convenience and drugstore chains nationwide.  Click here to visit our store locator.

What countries will NJOY ship to?

As of now, NJOY ships anywhere in the U.S (unless prohibited by local law). Check back often. We plan to expand to other countries.

Who can buy NJOY products?

NJOY products are for adults. We take this responsibility very seriously. To purchase products online, you are required to verify you are 21 years or older before your purchase can be completed.

Age verification is done securely behind the scenes by a reputable third-party age verification system (the same service used by many government agencies, Fortune 1000 companies and online merchants).

If you purchase your products at a retail location, you must be of the legal age required by local law. But be prepared to show a valid ID if you look like you’re younger than 27!

How can I edit or change quantities or items in my shopping cart?

Items in your shopping cart can be removed or quantities can be changed on the shopping cart page before your order is completed. Remove an item by clicking the X to the right of the item listed in your cart. To edit the quantity of items in your cart, click on the up or down arrows next to the item listed in your cart.

How can I edit or change quantities or items in my completed order?

To ship your order as quickly as possible, orders made on NJOY.com are uploaded to the warehouse almost immediately. Because of this, edits cannot be made to completed orders.

Please make sure to review all items in your shopping cart prior to confirming and completing your order.

How can I edit my account details?

Click on the MY ORDERS link at the bottom of any page under CUSTOMER SERVICE.  

You can update your email address, change your password or update your shipping and billing address information.

How can I change the credit card saved in my account?

Keep your eyes peeled in the final step of the checkout process. After you have added items to your shopping cart, click the EDIT button in the upper right section near the billing details.

After clicking EDIT, you will be routed to a new page where new credit card information can be added. Click CONTINUE to finalize your purchase.

Is my stored information on my NJOY.com account safe?

Totally. We don’t retain customer credit card information on our company servers. They’re stored with encrypted tokens through a third-party vendor, a Level 1 Service Provider for DSS Compliance.

On your NJOY.com account, the card used on your last purchase will automatically be populated using our third-party party vendor when you log in to place your next order.

If you prefer not to have your credit card info automatically populated on your NJOY.com account, choose the option to Checkout As Guest when placing your NJOY.com order.

Why am I charged sales tax or excise tax on my NJOY.com purchase?

NJOY charges sales tax and excise tax in states where we are required by law. We know, it’s a drag.

How do I contact NJOY if there is a problem with my order?

We hope you won’t have order issues. If you do, feel free to contact our friendly customer service team at [email protected]

Why does my order status say Manual Verification Required?

NJOY products are for adults smokers 21 years of age or older. We take this responsibility very seriously. Age verification is done securely behind the scenes by a reputable third-party age verification system (the same service used by many government agencies, Fortune 1000 companies and online merchants).  Once your age is approved your status will be updated.  

California orders will require phone verification before shipping.  Please make sure you provide a valid phone number when placing an order.  

Why can I no longer find my favorite E-liquids online?

We are sorry you are not able to find the flavor you are looking for. In order to make room for our new exciting products, we may discontinue some flavors from time to time.

How does the Auto-Ship program work?

SHIPPING

How can I get free shipping?

NJOY offers free standard shipping for all customer orders over $50 that are shipped within the United States. If using a promotion code, the subtotal amount before the code is applied is used to calculate whether the shipping cost is applicable.

Can I ship to a PO Box?

At this time we cannot ship to PO Box addresses as per state and local regulations.

Can I upgrade shipping?

NJOY offers two expedited shipping options when items are in stock:

  • UPS 2nd Day Air: 2 business days - $20
  • UPS Next Day Air: 1 business day - $35

Orders must be placed before 1:00pm Eastern Time to get 2nd Day Air or Next Day Air shipping.
Free shipping does not apply to our expedited orders.

How long will it take for me to receive my order?

Please allow up to 10 business days for delivery on orders from our website. NJOY aims to ship orders from our warehouse within 24-48 hours. We do not ship on Saturday or Sunday.

How will I know when my order has shipped?

When you place an order on NJOY.com, you will get a shipment notification when your order has shipped. Check your spam/junk folders if you have not received the shipment notification within 3 business days of placing your order.

My shipment notification does not include a tracking number. How can I track my order?

Please login into your NJOY.com user account, click on the order you would like to track. Scroll all the way down to the bottom to SHIPPING DETAILS, located on the right side. Under the details, you will find the tracking number. 

If the tracking link does not work, try copying that tracking number and pasting it directly into one of our preferred carriers tracking sites. 

If your tracking number begins with a 9 please visit, USPS.

If your tracking number begins with anything other than a 9 please visit, UPS.

Part of my order is on backorder. When will it ship?

Items on backorder are items not currently in our warehouse. You’ll get a shipment notification when the items are in stock and have shipped.

Is there anywhere in the U.S. you do not ship to?

Due to State laws, NJOY is unable to fulfill online orders with Arkansas or Utah shipping address.  This also applies to online orders with a Minneapolis, Minnesota, Central Falls, Rhode Island, Providence, Rhode Island, Sonoma, California, El Cerrito, California, or Manhattan Beach, California shipping address. 

Please check our Store Locator for a list of retail stores in your area. Thank you.

Why do some states require signature on delivery?

To help keep vaping products out of the hands of minors, state law in Texas, Massachusetts Virginia, and Iowa mandates that all vaping products must be sent ‘adult signature required’.

You have to be 21 years of age to purchase our products and in these states the person who signs for the package must be 21 years or older.

You will not have to select anything special on the checkout page for this service. We’re handling that for you. You can select your normal shipping method.

I live in California or Washington. Why can't I change my shipping address?

California and Washington state laws require that your billing and shipping address be identical. Therefore, if you change your billing information, we will automatically update your shipping information to match.

CUSTOMER SERVICE QUESTIONS / RETURNS

Can I return my product for a replacement or refund?

Our customer's satisfaction is our top priority - after all, we are customers too!

Simply visit our Satisfaction Guarantee page by clicking here to find out how.

Will NJOY help me quit smoking?

NJOY products aren’t intended or marketed as smoking cessation aids. To quit smoking, talk to your doctor and research other available resources such as smokefree.gov.

PROMOTIONS

Do you offer promo codes online?

Yes we do!  Sign up for our new product alerts & exclusive offers at the bottom of any page.

 

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