Terms & Conditions

Welcome to www.NJOY.com

If you visit or shop on www.NJOY.com, you agree to accept these conditions, and those described in the NJOY Privacy Policy. Please read them carefully. In addition, when you use www.NJOY.com, you are subject to our guidelines and conditions.

Please Note: All NJOY Products are Covered by our [warranty], (https://www.njoy.com/satisfaction-guarantee) which provides replacement of defective product, subject to the conditions of our warranty. Click here to register your product for our warranty. ALL SALES ARE FINAL - No Refunds.

Privacy: To fully understand the conditions and business practices of NJOY and your guidelines to conduct business with us, please review our Privacy Policy.

Electronic Communications: Anytime you send NJOY an e-mail, or log in onto our website at www.NJOY.com, you are communicating with us in an electronic format. This gives NJOY the permission to communicate back to you in the same electronic format, either by e-mail or text written on our website. With this, we both mutually agree that any contracts, agreements, disclosures or notices, or any other communication that is provided to you by NJOY satisfies all legal notification requirements. When you purchase from this site, you are agreeing to allow NJOY to add you to our marketing email list. You have the ability to opt-out at any time. Your information will not be shared with third parties. Even if you opt-out of our marketing communications, we will continue to send you transactional emails related to processing your orders.

Copyright: All content included on this site, such as text, graphics, photos, logos, button icons, images, audio clips, digital downloads, data compilations, are protected by United States and international copyright laws. No portion of the information on this website may be copied or reproduced in any form, or by any means without prior written permissions from NJOY. Users or visitors are not permitted to modify, distribute, publish, transmit, copy or create derivative works of any material found on this site or any NJOY publication for any public, private, or commercial purpose.

Compliance with Applicable Laws; Export Control Laws: Visitor or user access to www.NJOY.com is governed by all applicable federal, state, and local laws. All information available on www.NJOY.com is subject to U.S. export control laws and may also be subject to the laws of the country where you reside.

Trademarks: NJOY, www.NJOY.com and other graphics, logos, page headers, button icons, scripts, and service names are trademarks and registered trademarks of NJOY, Inc.

Licence and Site Access: NJOY grants you a limited licence to access and make personal use only of the www.NJOY.com Site. Such grant does not include, without limitation:

(a) any resale or commercial use of the Site or content therein, or download or modify any portion of the Site, except through page storing;

(b) the collection and use of any product listings, pricing, or descriptions;

(c) making derivative uses of the Site and its contents; or

(d) any copying or downloading of information for benefit of a third party;

(e) use of any data mining, robots, or similar data gathering and extraction methods. Except as noted above, you are not conveyed any right or license by implication, estoppel, or otherwise in or under any patent, trademark, copyright, or proprietary right of NJOY, or any third party.

Any unauthorized use will immediately terminate your permission to use this Site. You may not use any NJOY text, graphics, photos, logos, button icons, images, audio clips, digital downloads or data compilations without the express written permission of NJOY.

Your www.NJOY.com Account: If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. NJOY only sells to smoking adults of legal smoking age, who own and can purchase with a credit card. If you are under the legal smoking age, www.NJOY.com and its affiliates will refuse service, terminate all of your accounts, remove or edit content, or cancel orders immediately.

Reviews, Comments, Communications, and Other Content: Customers and visitors are encouraged to forward comments or other content to www.NJOY.com via e-mail and other communications. You are also encouraged to submit suggestions, ideas, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." Do not use a false e-mail address, impersonate a third party person or entity, or otherwise mislead NJOY as to the origin of a communication.

Copyright Complaints [USA]: www.NJOY.com and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact our offices immediately.

NJOY 7047 E. Greenway Parkway, Suite 250 Scottsdale AZ 85254 Risk of Loss: All items purchased from www.NJOY.com or from the NJOY offices or sales/distribution agents are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.

Product Descriptions: www.NJOY.com and its affiliates attempt to be as accurate as possible when posting content.

Pricing: Except where noted otherwise, the prices displayed for NJOY products represent the full suggested retail price listed on the product itself. Where an item is offered for sale by one of our merchants, independent sales representative or distribution agents, the price may be provided by that merchant. With respect to items sold by www.NJOY.com, we cannot confirm the price of an item until you register online and complete an online order form; however, we do NOT charge your credit card until after your order has entered the shipping process. Please note that this policy applies only to NJOY products sold on www.NJOY.com and shipped by NJOY or its affiliate. If a third-party site quotes prices different from www.NJOY.com, your only remedy is to contact the third-party site to settle any dispute.

Disclaimer of Warranties and Limitation of Liability:

NJOY products, this Site and all information, content, materials, products, software and services included on or otherwise made available to you through this Site are provided by www.NJOY.com or its affiliates on an "as is" basis, unless otherwise specified in writing. www.NJOY.com and its affiliates make no representations or warranties of any kind, express or implied, as to the products or the operation of this Site or the information, content, materials, products, software or services included on or otherwise made available to you through this Site, unless otherwise specified in writing. You expressly agree that your use of NJOY products or this Site is at your sole risk.

To the full extent permissible by applicable law, NJOY and www.NJOY.com and its affiliates disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. NJOY and www.NJOY.com and its affiliates do not warrant that NJOY products; this Site; information, content, materials, products, software, or services included on or otherwise made available to you through this Site; their services; or email sent from www.NJOY.com are free of defects, viruses or other harmful components. Neither NJOY nor www.NJOY.com and its affiliates will not be liable for any damages of any kind arising from the use of NJOY products, this Site or from any information, content, materials, products, software or services included on or otherwise made available to you through this Site, including but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

NJOY reserves the right to change any and all content contained on this Site at any time without notice.

Applicable Law: By visiting www.NJOY.com, you agree that the laws of the United States and of the State of Arizona, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and www.NJOY.com or its affiliates.

Severability: If any provision of these Site Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.

Disputes: Any dispute relating in any way to your visit to www.NJOY.com or to products you purchase through www.NJOY.com shall be submitted to confidential arbitration in Scottsdale, Arizona, except that, to the extent you have in any manner violated or threatened to violate NJOY's intellectual property rights, NJOY may seek injunctive or other appropriate relief in any state or federal court in the State of Arizona, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Terms & Conditions for Free Delivery NJOY is not responsible for product that has been dispatched successfully, but for whatever reason does not arrive at its intended destination. In such cases NJOY reserves the right to use discretion whether to re-dispatch a replacement order at no extra postal cost to the customer.

Please allow up to 10 working days for delivery on regular orders from our website and up to 28 days on orders of New Arrival product. NJOY aims to dispatch orders from its warehouse within 24 hours. NJOY does not dispatch on Saturday or Sundays. Orders made on a Friday will usually be dispatched by the following Monday.

Your Right to Cancel an Order You have the right to cancel an order until seven working days from the day after you receive your goods. Please notify NJOY of your cancellation by email, letter or fax. To receive a full refund you must return the goods at your own cost, undamaged and unused.

Standard returns and refund policy

NJOY provides a seven working day cooling-off period, during which consumers may return their unopened or faulty NJOY without penalty and without giving any reason. The only charge which may be incurred by you is for the direct cost of returning the goods.




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